Terms and Conditions
Online orders have a delivery charge of $5.00 for purchases from $1.00 to $500.00 and FREE SHIPPING on orders greater than $500.00, including Vieques and Culebra. (Shipping charges to the rest of the United States vary according to purchase amount.) For online orders, we offer delivery via FedEx delivery options (with the corresponding shipping charge) or pick-up in the selected store without additional cost. If you have any questions, please get in touch with our Customer Service Department at [email protected]
. All online orders have a 24-hour time frame for any claim once FedEx delivers the package(s). To date, books are not subject to payment of taxes. However, supplies, materials, and school bags are subject to an 11.5% sales tax (IVU).
The client will receive an e-mail, text message, or call notifying them that the order is ready for pick-up at the selected store. Upon receipt of the notification, the client shall also choose the date and time for the pick-up.
Orders must be picked up with prior coordination.
Curbside Pick-Up orders are final; we invite clients to check their carts before placing them. No returns or exchanges are allowed at the time of delivery. At the time of delivery, the number of articles shall be verified. The client must count and confirm the number of items delivered before leaving the parking lot of Librería Educativa.
The purchaser's identity and of the person picking up the order will be verified.
We do not return money or accept claims regarding correctly delivered merchandise.
Once the merchandise is delivered, the client has 30 days to make any claim via e-mail, phone, or in-store. Then, if the claim has merit, the client must go to the store in-person to process the claim.
For any claims, clients must bring their original purchase receipt.
We do not accept returns of wrapped or written books. We only accept merchandise in excellent condition.
Books with licenses, stand-alone licenses, or items without original packaging will not be accepted.
Used books shall not be returned.
Supplemental texts and dictionaries shall not be returned.
To redeem store credit, the client must present the original receipt. Credits cannot be redeemed online.
We deliver and charge merchandise available when receiving the purchase order (the product's availability status is not shown on the Educativa Online website). If any ordered title is unavailable at the moment, our employees will offer other alternatives.
Make sure to have the right items to avoid returns and exchanges. Items that were sold and no mistake was made on our part cannot be returned or exchanged. Changes and returns must be made in-store with the receipt. We do not give cash refunds, but you will get store credit. We will not exchange or receive any damaged product. You cannot return novels, bibles, dictionaries, licenses, or books with licenses.
Your Lay-Away order will be processed from our headquarters. When choosing your payment method, choose Lay-Away. You will be required to pay 30% of the total of your Lay-Away order. If some of the books ordered are unavailable at the time of the order, 30% of the total will be applied to the original order. Any payment towards the Lay-Away order must be indicated via our website or by calling (787)-766-1335. Once paid in full for your Lay-Away, your order will be mailed via FedEx. Your Lay-Away plan expires on August 31st of the current school year. You will be required to pay a penalty of 20% for each product in your canceled Lay-Away. If you cancel your Lay-Away, you will receive the 30% deposit minus the 20% fee for each item from the Lay-Away order.
Our webpage does not indicate availability. Once we get your order, we will send all the available items. The client must reach out via phone or email if an item is unavailable. Our system keeps a record of all the products that are unavailable per each client. Once the product becomes available, the client must authorize the shipping or order the product again. Orders will not ship automatically. Each shipment entails its corresponding charge. For more information, please call 787-766-1335 or email us at [email protected]